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uTransplant Terms of Use and Service

Effective date: March 30, 2026
Last updated: August 25, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 24 REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION, WAIVES CLASS AND REPRESENTATIVE PROCEEDINGS, AND INCLUDES A JURY-TRIAL WAIVER. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS EXPLAINED IN SECTION 24.

These Terms of Use and Service (the “Terms”) are a binding agreement between you and Bridge Clinical Care PLLC, the legal entity that operates the uTransplant service and utransplant.com. In these Terms, “uTransplant,” “we,” “us,” and “our” mean Bridge Clinical Care PLLC acting through the uTransplant service and, after a permitted assignment, a successor or assignee that expressly assumes the applicable obligations in writing and is identified to you for future services. Bridge Clinical Care PLLC is the professional-service provider for Navigator Services covered by this version of these Terms. These Terms govern your access to and use of utransplant.com, our private matching platform, accounts, messaging features, educational materials, travel-assistance requests, and related services (collectively, the “Platform”), as well as any matching, navigation, or other service you purchase or receive from us.

Our administrative office is 4513 Lincoln Ave, Suite 203C, Lisle, Illinois 60532. Appointments are scheduled; this is not a walk-in clinical location.

You agree to these Terms only when an account-creation, enrollment, or purchase interface presents or links them and you click a button or check a box that clearly states the action signifies agreement. If you do not agree, do not complete that action or use an authenticated service.

For Sections 21 through 25 and every other provision that expressly protects them, the “uTransplant Parties” are Bridge Clinical Care PLLC (including when identified by the uTransplant name, brand, or utransplant.com service); each current, former, or future direct or indirect parent, subsidiary, affiliate, successor, and permitted assignee involved with the Platform; and each of their current, former, or future founders, owners, members, shareholders, managers, directors, officers, employees, registered nurses, other licensed professionals, independent contractors, consultants, agents, representatives, insurers, licensors, vendors, service providers, and professional advisers—solely for acts or omissions occurring during and within the authorized scope of that person’s or entity’s work, services, or relationship with Bridge Clinical Care PLLC or the Platform. A matched user or an independent organization described in Section 9 or 12 is not a uTransplant Party merely because it is listed, linked, referred, paid through, or used with the Platform. A vendor, licensor, contractor, or service provider qualifies only to the extent it performs an authorized Platform function for Bridge Clinical Care PLLC, and not for a claim governed solely by that provider’s separate contract with you.

Unless and until a permitted successor or assignee expressly assumes identified obligations as provided in Section 27, contractual obligations under these Terms are obligations of Bridge Clinical Care PLLC alone. After an effective assumption, the assignee is responsible for the obligations it assumed. No other uTransplant Party has personal liability merely because of that party’s ownership, management, employment, professional, contractor, agency, vendor, or advisory relationship. This limitation does not excuse any person or entity from liability for that party’s own conduct where applicable law makes the liability personal or nonwaivable, including applicable professional duties.

1. Eligibility and authority

You must be at least 18 years old and legally capable of entering a contract to use the Platform. The Platform is intended for users in the United States.

If you seek to create a profile, purchase a service, or otherwise act for another adult, we may first collect only the minimum information needed to send that adult an invitation or verify your authority. We will not collect other health information about that adult, activate matching, or share their health information until the adult directly confirms and provides any required consent, or you provide proof that you are legally authorized to act for them. You represent and warrant that:

  • you are authorized by that person to act for the limited purpose at issue;
  • you have given that person access to these Terms and our Privacy Policy;
  • the information you provide is accurate and was obtained lawfully; and
  • you will not make medical, disclosure, donation, or identity-reveal decisions for that person unless you have legal authority to do so.

Accepting these Terms for a family member, patient, employer, organization, or other person does not by itself create legal authority to act for them. We may require proof of authority and may suspend access while authority is reviewed.

2. What uTransplant is—and is not

uTransplant offers distinct services that may be used separately:

  1. Private Matching Services. We privately compare limited, self-reported organ type and ABO blood-type information for adult kidney and liver transplant recipients and potential living kidney or liver donors. We do not offer private matching for bone marrow or blood stem cells, heart, lung, pancreas, deceased-donor organs, or any other organ or tissue. A Platform indication is preliminary only and is not a medical compatibility determination.
  2. Navigator Services. A licensed registered nurse may provide a limited, time-based engagement involving education, administrative assistance, care coordination, and help understanding publicly available information.
  3. Educational Content. We publish general information about transplant programs, living donation, reimbursement resources, travel, and related topics.
  4. Travel and Lodging Assistance. We may identify or refer users to independent lodging, transportation, nonprofit, or other resources.
  5. Partner and Sponsorship Services. We may offer clearly identified, flat-fee sponsorships, directory placements, or educational collaborations to organizations.

uTransplant is not a transplant center, organ procurement organization, medical testing service, hospital, emergency service, insurer, law firm, or government agency. We do not procure, allocate, transport, buy, sell, or transfer organs; determine medical compatibility or transplant eligibility; assign transplant priority; perform evaluation, testing, surgery, or treatment; or control any transplant center’s decisions. We do not provide any organ-brokerage or other service prohibited by Section 4.

Matching Services, Navigator Services, transplant-center services, and third-party travel services are separate. Paying uTransplant does not buy an organ, improve transplant priority, create a right to an introduction, or guarantee any match, evaluation, donation, listing, reimbursement, or transplant.

3. Private Matching Services

3.1 Self-reported, preliminary matching only

For kidney and liver matching, potential matches are generated from limited, self-reported organ-type and ABO blood-type information. An apparent match is not a medical compatibility determination. Blood type, organ type, health history, identity, intent, and other information may be incomplete, inaccurate, outdated, or fraudulent. We do not have a duty to independently verify user information, conduct background checks, or assess a person’s ability or willingness to donate.

Private matching does not perform HLA or tissue typing, crossmatching, medical-suitability review, donor or recipient approval, or any clinical decision. Navigator Services may address other transplant types for education and coordination, but Navigator Services do not provide donor matching.

All screening, identity verification for clinical purposes, compatibility testing, donor advocacy, informed consent, medical decision-making, allocation, and transplantation must occur through an appropriately accredited transplant program and its own professionals, including its Independent Living Donor Advocate where applicable.

3.2 Staged disclosure and mutual choice

Profiles are not public or searchable. To operate matching:

  • after any legally required health-data sharing consent has been obtained, the selected organ—kidney or liver—and self-reported ABO blood type may be shown to another user identified as a potential match before either party mutually opts in to connect;
  • story and general location may be shown only after both parties separately opt in to connect; and
  • real name, direct contact information, and other identifying details remain private unless and until the individual chooses to reveal them.

The current disclosure stages are described more fully in our Privacy Policy and the matching interface. You control whether and when to reveal your identity to another user. We do not promise that another user will preserve information you voluntarily reveal, and we cannot retrieve information after another person has copied, saved, or shared it.

3.3 No guarantee or exclusivity

We do not guarantee that we will identify a potential match, that a suggested match will respond or opt in, that users will disclose their identities, or that a transplant center will accept or evaluate either party. A profile may remain unmatched for the entire paid period. You should continue working with qualified transplant programs and should not delay care, listing, testing, or other options in reliance on the Platform.

The Platform is nonexclusive. Users may pursue other lawful options, including transplant-center programs, paired exchange, deceased-donor listing, or other resources.

4. Absolute prohibition on organ commerce, coercion, and contingent compensation

Federal law generally prohibits knowingly acquiring, receiving, or transferring a human organ for valuable consideration for use in human transplantation. See 42 U.S.C. § 274e. State law may impose additional prohibitions, including Illinois’s prohibition on knowingly buying, selling, or offering to buy or sell a human body part. You may not use the Platform to:

  • offer, request, negotiate, facilitate, advertise, pay, or accept valuable consideration for an organ;
  • condition a donation, introduction, or withdrawal on money, gifts, debt relief, employment, housing, immigration assistance, services, or any other improper benefit;
  • broker an organ or solicit a success fee, referral fee, or payment contingent on a match, evaluation, donation, or transplant;
  • coerce, threaten, deceive, pressure, exploit, or improperly induce a donor, recipient, caregiver, or family member; or
  • disguise prohibited compensation as a donation, consulting payment, reimbursement, travel payment, or other transfer.

Lawful reimbursement of certain verified expenses through authorized programs may be permitted by law; it is not payment for an organ. uTransplant does not determine legal eligibility for reimbursement and does not guarantee reimbursement.

We may immediately suspend or terminate an account, preserve relevant records, block communications, and report suspected organ commerce, exploitation, fraud, threats, or safety concerns to transplant programs, payment providers, law enforcement, regulators, or other appropriate parties when permitted or required by law. Nothing in these Terms limits anyone’s right to withdraw from donation at any time.

5. Navigator Services

5.1 Professional relationship, limited scope, and required Navigator Agreement

Navigator Services provide nursing education, care coordination, organizational support, and assistance understanding information within the assigned registered nurse’s lawful scope. They do not include diagnosis, prescribing, medical testing, treatment, psychotherapy, legal or financial advice, transplant listing, organ allocation, transplant-program approval, or a medical second opinion.

The public Platform and Matching Services do not create a clinician-patient relationship. A Navigator engagement may create a professional relationship under applicable law or the parties’ conduct. Before payment, you must review and electronically sign the completed prepurchase Order and professional informed consent in the separate Navigator Services Agreement and Informed Consent presented to you (the “Navigator Agreement”). That professional signature is separate from any clickwrap assent to these general Terms.

After verified payment and before professional work, we must complete and deliver the Navigator Agreement's Provider Assignment and Activation Record. It identifies Bridge Clinical Care PLLC as the professional-service provider and the assigned registered nurse; records the client’s service location, entity authority, licensure, service-state, insurance, representative-authority, notice, consent, and conflict checks; and states a prospective Activation Time. The Navigator Agreement defines the scope, deliverables, communication and emergency limits, records and privacy terms, fees, service period, cancellation and refund rules, complaints process, termination rights, and any service-specific dispute terms. Payment, submission of an intake form, creation of a care-portal account, scheduling, or administrative review does not by itself authorize us to begin Navigator Professional Services or start a package period.

If you do not sign the prepurchase Navigator Order and professional consent, we will not accept payment or begin Navigator Professional Services. If we do not accept the engagement and deliver a complete Provider Assignment and Activation Record within five business days after verified payment, or a pre-activation authority, licensure, service-state, insurance, representative, notice, consent, or location gate fails, no professional work will begin and we will automatically refund the full amount charged unless you separately agree in writing to one specific short extension. Payment-processing and bank-posting time may affect when a refund appears, but not the amount otherwise due under these Terms and applicable law. Nothing in these Terms or a Navigator Agreement narrows a professional duty imposed by law. If a Navigator Agreement conflicts with these Terms on a Navigator-specific issue, the Navigator Agreement controls for that issue.

For these Terms, “Navigator Professional Services” include nursing, clinical navigation, care coordination, professional education, triage or safety communications, and related professional recordkeeping or confidentiality duties performed, or required to be performed, by a licensed professional in a professional capacity, whether before, during, or after a formally scheduled Navigator engagement. They do not include purely administrative or technical Platform functions performed outside a licensed professional role.

5.2 Location and licensure

Navigator availability depends on the state where you are physically located during the interaction, not only your residence. You must accurately disclose your physical location for each synchronous or asynchronous professional interaction and notify the Navigator if it changes. We may decline, pause, or end an interaction if applicable entity authority, licensure, consent, insurance, or professional rules do not permit service there. If a required gate fails before Activation, we will refund the full amount charged. If lawful service later becomes unavailable, we will refund the unearned prepaid value under the signed component schedule and applicable law.

5.3 Your transplant team remains responsible

Your transplant center and treating clinicians—not uTransplant—are responsible for diagnosis, treatment, testing, clinical interpretation, donor evaluation, informed consent, transplant eligibility, and emergency care. You are responsible for verifying any information with them before acting.

Navigator communications are not monitored continuously and are not appropriate for urgent or emergency needs. If you may be experiencing a medical emergency, call 911 or seek emergency care immediately. Do not wait for a reply from uTransplant.

6. Educational information and no reliance

Educational Content is general information, may not reflect your circumstances, and may become outdated. Outcomes data, reimbursement rules, program requirements, prices, availability, and third-party information can change without notice. Content is not medical, nursing, legal, tax, insurance, or financial advice and is not a promise that any center, program, payer, donor, or recipient will act in a particular way.

You are responsible for consulting qualified professionals and authoritative sources before making medical, donation, financial, legal, travel, or insurance decisions. Do not disregard or delay professional advice because of anything on the Platform.

7. Accounts, credentials, and accurate information

You must provide accurate, current, and complete information and update it when it changes. You may not impersonate another person, create an account for an unwilling person, misstate transplant status or donation intent, or omit information for the purpose of misleading another user or us.

You are responsible for safeguarding your password and account, limiting access to authorized users, and promptly notifying us at trust@utransplant.com of suspected unauthorized access. You may not share credentials or transfer an account. We may require identity or authority verification, but doing so does not create a duty to verify every user.

Do not upload or submit another person’s medical records, contact information, story, photograph, or other personal information unless you have lawful authority and any required consent. Do not include unnecessary sensitive information in free-text fields or ordinary email.

8. Acceptable use

You may use the Platform only for lawful, personal, and intended purposes. You may not:

  • violate Section 4 or any applicable law, regulation, professional rule, court order, or transplant-program requirement;
  • harass, threaten, stalk, shame, discriminate against, manipulate, or exploit another person;
  • solicit money, loans, gifts, crowdfunding contributions, employment, immigration benefits, or unrelated services from a match;
  • send spam, chain messages, advertising, sexually explicit content, malware, or deceptive links;
  • scrape, index, harvest, copy, publish, reidentify, or build a database from profiles, messages, or Platform data;
  • use bots, automated systems, or artificial intelligence to access the Platform without our written permission;
  • probe, scan, test, bypass, or interfere with security, access controls, rate limits, authentication, or availability;
  • reverse engineer or attempt to extract source code except to the limited extent a nonwaivable law permits;
  • use another user’s information for employment, insurance, credit, housing, marketing, public exposure, fundraising, or any purpose unrelated to a mutually chosen transplant-center connection;
  • record or distribute a Navigator session or private user communication without all legally required consent;
  • submit content that is unlawful, infringing, defamatory, fraudulent, or invasive of privacy; or
  • help anyone else do any of the above.

You must follow any additional safety directions displayed in the Platform. We may investigate suspected violations, but we do not promise to monitor every profile or message.

9. Interactions with other users and third parties

Users are independent individuals, not our employees, agents, representatives, or partners. We do not endorse a user merely because a profile appears on the Platform or a connection is suggested.

You are solely responsible for deciding whether, when, and how to communicate, reveal your identity, meet, travel, share records, or ask a transplant center to evaluate a potential connection. Use the Platform’s staged disclosure tools, keep early communication on-platform, do not send money or financial credentials, and report suspicious conduct.

We are not responsible for a user’s truthfulness, suitability, conduct, communications, confidentiality practices, withdrawal, or compliance with transplant-center rules. A transplant center may prohibit or structure contact between a donor and recipient; its rules control clinical participation.

10. Orders, payment processing, and taxes

Prices, service periods, renewal terms, and included features are shown at checkout or in an order confirmation (“Order”). You authorize us and our payment processor to charge the selected payment method for the amounts and on the schedule disclosed before purchase, including applicable taxes.

A completed Navigator prepurchase Order must identify the selected package, total price, included components and earning formulas, material limits, service period or expiration rule, cancellation and refund terms, and the Navigator Agreement version. You must sign the professional informed consent before payment is accepted. After payment, the separate Provider Assignment and Activation Record must be completed and delivered before the prospective Activation Time or any professional work. Assent to these general Terms must be captured separately from the professional informed-consent signature.

Card details are collected and processed by Stripe or another payment processor identified at checkout; uTransplant does not receive complete payment-card numbers. Payment processing is also subject to the processor’s terms and privacy notice. You must provide valid billing information and promptly update it.

Except where prohibited by law, you are responsible for taxes imposed on your purchase. If a payment fails, is reversed, or is disputed, we may suspend paid access while the matter is resolved. Nothing in these Terms limits your rights concerning genuinely unauthorized charges or billing errors.

No uTransplant fee is contingent on a match, introduction, donation, listing, or transplant. Donor profiles are free. Recipient matching fees pay only for access to and operation of the private kidney-or-liver profile and matching service during the stated period. Navigator fees pay only for the specified time-based services.

11. Matching plans, automatic renewal, cancellation, and refunds

11.1 Ninety-day matching plan

The 90-day matching plan automatically renews every 90 days until canceled. Before purchase, we will disclose the recurring price, billing frequency, and cancellation method and obtain the separate consent required by law. By giving that separate authorization, you authorize recurring charges at the disclosed 90-day interval until cancellation.

You may cancel through your account (Manage billing) or by emailing hello@utransplant.com, as described in section 11.2. To avoid the next 90-day charge, your cancellation request must be received before the next billing date shown in your Order or account. A request received on or after a renewal charge has processed stops later renewals and leaves access active through the newly paid period unless applicable law requires another result.

11.2 Monthly matching plan

The monthly matching plan has no minimum term and automatically renews each month until canceled. Before purchase, we will disclose the recurring price, billing frequency, and cancellation method and obtain the separate consent required by law. By giving that separate authorization, you authorize recurring charges at the disclosed interval until cancellation.

You may cancel through your account (Manage billing) or by emailing hello@utransplant.com. Using the subject “Cancel Matching Membership” will help us route the request but is not required. We will honor any clear cancellation request received through a legally required channel. Cancellation stops future renewals and takes effect at the end of the current paid period unless law requires otherwise. Deleting an app, ignoring a renewal notice, failing to use the Platform, or removing a payment method does not by itself cancel a subscription.

To avoid the next monthly charge, your cancellation request must be received before the next billing date shown in your Order or account. A request received on or after a renewal charge has processed stops later renewals and leaves access active through the newly paid period unless applicable law requires another result.

We will provide legally required renewal reminders and notice of material price changes. A price change applies no earlier than the next renewal after the required notice period. If we cannot collect a renewal charge, we may pause matching and profile visibility in the private queue.

11.3 Matching refunds

Because private profile access and matching operations begin promptly after purchase, matching fees are nonrefundable once the paid period begins, except for duplicate or unauthorized charges, our material failure to provide the purchased access, or where applicable law requires a refund. Cancellation of a matching subscription does not create a retroactive or prorated refund. We may issue discretionary credits, but doing so once does not obligate us to do so again.

11.4 Navigator cancellations and refunds

Navigator Services do not begin merely because an Order is paid, a care-portal account is created, or intake materials are submitted. Professional work, earned value, and a time-limited service period begin only at the prospective Activation Time stated in the completed Provider Assignment and Activation Record. The signed prepurchase Order and Navigator Agreement identify the allocations and exact earning formulas before purchase. Unless those documents provide more favorable terms or law requires otherwise:

  • a single session may be rescheduled once without charge if you give at least 24 hours’ notice;
  • a cancellation before Activation receives a full refund; after Activation, a timely cancellation earns no unused session value;
  • if we do not timely accept and assign a qualified RN, or a pre-activation location, entity-authority, licensure, consent, insurance, or representative-authority gate fails, no Navigator Professional Services will begin and the full amount charged is automatically refundable;
  • late cancellations and no-shows are nonrefundable, except where law requires otherwise;
  • after Activation, any refund equals the prepaid amount minus only the documented earned value calculated under the disclosed component formulas; time-based messaging is prorated over the 42-day period, paperwork is earned only through documented individualized time, and unused components are not forfeited because a different component began; and
  • if we cancel and cannot reasonably reschedule, we will refund the affected unused service.

Processing time, bank posting time, and refund method may depend on the payment processor. These rules do not limit nonwaivable consumer rights.

12. Travel, lodging, centers, and other third-party services

Travel and lodging assistance is informational and referral-based. Lodging providers, airlines, transportation providers, nonprofits, transplant centers, organ procurement organizations, payment processors, care portals, and other linked or referred organizations are independent third parties. We do not control or guarantee their availability, accessibility, licensing, pricing, safety, quality, policies, eligibility decisions, refunds, or performance.

Unless an Order expressly says otherwise, you contract directly with the third party and are responsible for reviewing its terms and privacy practices. uTransplant is not a travel agent and does not make a medical travel recommendation merely by identifying a resource.

13. Sponsored content and organizational relationships

We may accept flat-fee payment for clearly labeled sponsorships, directory placement, or educational collaborations. Sponsors do not purchase patient referrals, transplant priority, matches, or editorial control, and compensation is not contingent on a patient, match, donation, or transplant. A sponsorship or directory listing is not a clinical recommendation, accreditation, guarantee, or endorsement.

Under the current sponsorship model, we do not disclose a user’s identity, contact information, profile, match information, messages, Navigator information, or Consumer Health Data to a sponsor for the sponsor’s own marketing or other independent purpose. We will not introduce such a disclosure through ordinary sponsorship consent or authorization. Any different sponsor-data model would require a wholly separate, counsel-approved business and data arrangement, updated notices, legally sufficient opt-in consent or authorization where required, and all other applicable safeguards before it begins.

Each paid arrangement must be documented in a separate written agreement that identifies the payer, placement, label, deliverables, fixed compensation, data restrictions, independence controls, and termination rights. A transplant-center, organ-procurement-organization, provider, supplier, payer, or other healthcare-industry arrangement will not begin until it receives the arrangement-specific healthcare fraud-and-abuse review we determine is appropriate. A fixed or fair-market-value fee does not by itself establish that an arrangement satisfies a safe harbor or is lawful.

14. Your content and limited license to operate the service

You retain ownership of stories, messages, documents, photographs, and other content you submit (“User Content”). You grant uTransplant a nonexclusive, worldwide, royalty-free license, sublicensable only to contracted personnel and service providers as needed to perform authorized functions, to host, store, secure, reproduce, format, transmit, and otherwise process User Content solely as reasonably necessary to:

  • operate, maintain, and protect the services you request;
  • conduct private matching and staged disclosures consistent with your settings, the interface, and our Privacy Policy;
  • communicate with you and provide support;
  • prevent fraud, enforce these Terms, and protect users; and
  • comply with law and your lawful instructions.

This license does not permit us to publish a private profile or use your identity, story, private messages, or health information in advertising without separate permission. Identifiable health information will be used for product improvement only when that use is within the disclosed, consented purpose or another lawful basis applies; otherwise we will use deidentified or aggregated information. The license ends when the content is deleted from active systems, except for limited retention in backups, transaction records, safety records, professional records, deidentified data, or other records we must or are permitted to keep.

You represent that you have the rights and authority needed to submit User Content and grant this license. Feedback and product suggestions that do not contain personal information may be used without restriction or compensation.

15. uTransplant content and Platform license

The Platform, its design, software, text, graphics, trademarks, and other content supplied by us or our licensors are protected by law. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Platform for its intended personal purpose. No other rights are granted.

“uTransplant,” utransplant.com, our logos, and related names, marks, and branding may not be used without written permission except as applicable law permits. You may not register, acquire, or use a business name, trademark, domain name, account name, or social-media identifier that impersonates uTransplant or is intended to mislead others about sponsorship, endorsement, ownership, or affiliation with uTransplant. All rights not expressly granted are reserved.

16. Privacy, confidentiality, and security

Our Privacy Policy and Consumer Health Data Privacy Policy explain how we collect, use, disclose, and retain personal information. They are legal notices, not contractual warranties, and do not create contractual remedies beyond those provided by applicable law. This sentence does not limit any nonwaivable privacy right or our statutory duties.

Profiles are private, not public. Authorized personnel and service providers may nevertheless access information as reasonably necessary to operate matching, support users, deliver Navigator Services, maintain security, comply with law, and enforce these Terms. Do not treat ordinary email or text messaging as a secure channel for medical records or highly sensitive information.

You must respect information learned through the Platform. You may use another user’s information only for the mutually chosen connection and may not disclose it to others except to your authorized support person, professional adviser, or transplant program with a legitimate need to know and an obligation or expectation of confidentiality.

17. Email, calls, text messages, and electronic records

We may send service, security, billing, legal, and account communications by email or through the Platform. You consent to electronic records and agree that electronic acceptance and notices satisfy writing requirements to the extent permitted by law.

If you provide a telephone number and separately give any consent required at the point of collection, we may send the categories of calls or text messages described in that consent, including limited account, service, scheduling, or abandoned-enrollment reminders. Message frequency varies; message and data rates may apply. Reply STOP to opt out of texts and HELP for help, or contact hello@utransplant.com. Consent to marketing texts is not a condition of purchase. Opting out of texts does not prevent non-text communications or messages the law otherwise permits.

You may unsubscribe from marketing emails using the link in the message. You cannot opt out of essential security, billing, legal, or service notices while maintaining an active account or engagement.

18. Platform changes and availability

We may add, remove, restrict, or change features; correct errors; impose reasonable limits; or suspend all or part of the Platform for maintenance, security, legal, professional, or operational reasons. We do not promise uninterrupted, error-free, or permanent availability.

If we materially discontinue a prepaid service, we will provide continued access for the paid period, a substitute you affirmatively accept, or a refund of the unused portion, as required by the applicable Order and law.

19. Suspension, termination, and account deletion

You may stop using the Platform and request account deletion as described in the Privacy Policy. Subscription cancellation and account deletion are separate: request both if you want both.

We may restrict, suspend, or terminate access immediately if we reasonably believe you violated these Terms, created risk or liability, engaged in fraud or organ commerce, threatened safety, failed to pay, lacked authority, or if continued service would violate law or professional obligations. Where reasonable, we will provide notice and an opportunity to address the issue; urgent safety, fraud, security, or legal matters may require action without advance notice. If we terminate a prepaid service for reasons unrelated to your breach, safety risk, payment failure, or legal restriction, we will refund the unused prepaid portion. If termination results from your breach, any refund is governed by Section 11 and applicable law.

Termination ends your license to use the Platform but does not erase accrued payment obligations or records we may lawfully retain. Sections that by their nature should survive—including Sections 4, 6, 8–10, 12–17, and 19–27—survive termination.

20. Copyright complaints

If you believe content on the Platform infringes your copyright, send legal@utransplant.com a notice identifying the copyrighted work, the allegedly infringing material and its location, your contact information, a good-faith statement, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your physical or electronic signature. We may remove content and terminate repeat infringers where appropriate.

21. Disclaimers

EXCEPT FOR NAVIGATOR PROFESSIONAL SERVICES, WHICH ARE GOVERNED BY THE NAVIGATOR AGREEMENT AND APPLICABLE PROFESSIONAL LAW, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM, MATCHING SERVICES, EDUCATIONAL CONTENT, TRAVEL ASSISTANCE, CONNECTIONS, AND THIRD-PARTY INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EACH UTRANSPLANT PARTY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT INFORMATION IS COMPLETE OR ACCURATE; THAT A USER IS WHO THEY CLAIM TO BE; THAT A POTENTIAL MATCH IS MEDICALLY, PSYCHOLOGICALLY, LEGALLY, OR PRACTICALLY SUITABLE; THAT A USER WILL MAINTAIN CONFIDENTIALITY; OR THAT ANY MATCH, EVALUATION, REIMBURSEMENT, DONATION, LISTING, OR TRANSPLANT WILL OCCUR.

NAVIGATOR PROFESSIONAL SERVICES ARE EXCLUDED FROM THE DISCLAIMERS IN THIS SECTION. THEY REMAIN SUBJECT TO THE NAVIGATOR AGREEMENT, APPLICABLE PROFESSIONAL STANDARDS, AND DUTIES IMPOSED BY LAW.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

22. Limitation of liability

EXCEPT FOR CLAIMS ARISING FROM NAVIGATOR PROFESSIONAL SERVICES, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, NO UTRANSPLANT PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF DATA, REVENUE, PROFITS, OPPORTUNITY, GOODWILL, OR USE; COST OF SUBSTITUTE SERVICES; OR MEDICAL, DONATION, TRAVEL, EMPLOYMENT, INSURANCE, OR RELATIONSHIP CONSEQUENCES ARISING FROM OR RELATED TO THE PLATFORM OR THESE TERMS, EVEN IF ADVISED THAT SUCH HARM WAS POSSIBLE.

EXCEPT FOR CLAIMS ARISING FROM NAVIGATOR PROFESSIONAL SERVICES, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ALL UTRANSPLANT PARTIES COLLECTIVELY ARISING FROM OR RELATED TO THE PLATFORM, SERVICES, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID UTRANSPLANT FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT OR (B) US $100.

These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not apply to Navigator Professional Services or liability that cannot lawfully be limited, including where applicable liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or nonwaivable privacy, payment, confidentiality, professional-record, or statutory consumer obligations. Your jurisdiction may provide additional nonwaivable rights.

23. Indemnification and release

To the extent permitted by law, you will indemnify and hold harmless the uTransplant Parties from third-party claims, losses, liabilities, judgments, penalties, and reasonable legal fees arising from your unlawful conduct, User Content, misuse of another person’s information, lack of authority to act for another person, violation of Section 4 or 8, or material breach of these Terms. The uTransplant Party seeking protection will promptly notify you and reasonably cooperate at your expense. You may control the defense with counsel reasonably acceptable to that protected party, subject to any insurer’s applicable rights, and the protected party may participate with its own counsel at its own expense. You may not settle a claim in a way that admits fault by, imposes nonmonetary obligations on, or fails to unconditionally release a protected party without that party’s written consent, which may not be unreasonably withheld. This obligation does not apply to the extent a claim was caused by the negligence, Navigator Professional Services, or misconduct of the uTransplant Party seeking protection.

To the maximum extent permitted by law, you release the uTransplant Parties from claims arising solely from the independent acts or omissions of other users or third-party providers. This release does not cover Navigator Professional Services, a uTransplant Party’s own breach of an applicable agreement, negligence or misconduct, or a duty that cannot lawfully be waived.

24. Dispute resolution; individual arbitration; class and jury waivers

For this Section 24, “uTransplant” means Bridge Clinical Care PLLC and any successor or assignee that has assumed its applicable obligations as described in these Terms. Each other uTransplant Party is an intended beneficiary of this Section and may enforce it directly only for a claim within the scope of the definition in these Terms and only if that party agrees, for the dispute it seeks to arbitrate or otherwise subject to this Section, to be bound by the same applicable duties, limits, waivers, procedures, and final award that bind uTransplant. Nothing in this Section makes a non-Bridge beneficiary a contracting party for other purposes or purports to bind a beneficiary that does not invoke or separately adopt this Section.

24.1 Informal resolution first

Before filing arbitration or a court claim other than an eligible small-claims action or a request for the temporary relief described in Section 24.3, the claimant must send a written Notice of Dispute by email to legal@utransplant.com or by mail to Bridge Clinical Care PLLC, Attn: uTransplant Legal, 4513 Lincoln Ave, Suite 203C, Lisle, IL 60532. The notice must include the claimant’s name, account email, contact information, a description of the facts and legal basis, the uTransplant Party involved, and the specific relief requested. Sending a complete notice to that address satisfies the claimant’s delivery obligation under these Terms; if another uTransplant Party is identified, uTransplant will use reasonable efforts to forward the notice to that party. The parties will try in good faith to resolve the dispute for 45 days after uTransplant receives the complete notice. Any limitations period is tolled during that 45-day period to the extent permitted by law.

24.2 Agreement to arbitrate

Except for the exclusions in Section 24.3, you and uTransplant agree that any dispute, claim, or controversy arising out of or relating to the Platform, services, User Content, privacy or data practices, communications, these Terms, or your relationship with uTransplant after you accepted these Terms—including claims arising after termination—will be resolved by individual binding arbitration, not in court. A qualifying uTransplant Party other than uTransplant may enforce this agreement for a covered dispute only on the conditions stated at the beginning of this Section 24 or under a separate written agreement that lawfully adopts it.

The Federal Arbitration Act governs this arbitration agreement. A court will decide whether this arbitration agreement was formed and whether a claim is excluded from arbitration by a nonwaivable statute; the arbitrator will decide other questions about the scope, validity, and enforceability of this arbitration agreement. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the claim is filed, as modified by these Terms. If AAA is unavailable or unwilling to administer the matter, the parties will select another nationally recognized provider or a court will appoint one under applicable law. The arbitrator may award the same individual relief a court could award and will issue a reasoned written decision.

The hearing may be conducted remotely or, if an in-person hearing is required, at a location reasonably convenient for the consumer and consistent with the applicable rules. Fees will be allocated under the provider’s consumer rules and applicable law. uTransplant will not seek its legal fees from a consumer unless the arbitrator finds the claim frivolous or brought for an improper purpose under the applicable standard.

24.3 Exclusions

Either party may bring an eligible individual claim in small-claims court. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent imminent misuse of intellectual property, unauthorized access, a data-security threat, organ commerce, coercion, or an immediate safety risk, while the merits remain subject to arbitration where required. Claims arising from Navigator Professional Services are excluded unless a separately reviewed Navigator Agreement expressly and lawfully provides otherwise. Claims that federal law permits a claimant to elect out of predispute arbitration, including claims covered by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, are excluded to the extent of that election. Nothing prevents a person from reporting concerns to, or seeking relief available from, a government agency.

24.4 No class or representative proceedings

Except for claims arising from Navigator Professional Services unless a separately reviewed Navigator Agreement expressly and lawfully provides otherwise, YOU AND UTRANSPLANT AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. A qualifying uTransplant Party that invokes this Section makes the same agreement for that dispute. The arbitrator may not combine claims of different persons or preside over a class or representative proceeding. If a final decision holds that applicable law prevents waiver of a particular request for public injunctive relief, that request will be decided by a court after individual arbitrable claims are resolved.

24.5 Jury-trial waiver

Except for claims arising from Navigator Professional Services unless a separately reviewed Navigator Agreement expressly and lawfully provides otherwise, for any dispute allowed to proceed in court, YOU AND UTRANSPLANT KNOWINGLY AND VOLUNTARILY WAIVE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY RIGHT TO A TRIAL BY JURY. A qualifying uTransplant Party that invokes this Section makes the same waiver for that dispute.

24.6 Thirty-day right to opt out

You may opt out of Sections 24.2, 24.4, and 24.5 by sending an email to legal@utransplant.com with the subject “Arbitration Opt-Out” or a letter to the address above within 30 days after you first accept these Terms. Include your full name, account email, and an unambiguous statement that you opt out of arbitration, the class waiver, and the jury waiver. A mailing address is required only if needed to identify an account or reply by mail. We will not reject an otherwise clear, timely opt-out because of an immaterial omission. Opting out will not affect other Terms or your access to services. An opt-out submitted by an authorized representative must identify the user and include proof of authority.

24.7 Severability of arbitration terms

If any part of this Section 24 is unenforceable, it will be severed or narrowed to the minimum extent necessary, and the remainder will remain effective, except that if the class-action waiver is held unenforceable as to a class claim, that class claim must proceed in court and not arbitration.

25. Governing law and court venue

The Federal Arbitration Act governs Section 24. Otherwise, Illinois law governs these Terms without regard to conflict-of-law principles, except that nonwaivable law of your state of residence continues to apply where required.

Any court proceeding permitted under these Terms must be brought in the state courts located in DuPage County, Illinois, or the United States District Court with jurisdiction over Lisle, Illinois, and each party consents to personal jurisdiction there, except that a consumer may bring an eligible small-claims action in any venue allowed by applicable law.

26. Changes to these Terms

We may update these Terms prospectively. For a material change, we will provide legally sufficient notice, such as by email, account notice, or a prominent Platform notice, and will request renewed assent where required. The effective date at the top is the original effective date of these Terms; the Last updated date identifies this text. A revision applies prospectively no earlier than its legally sufficient publication, notice, or renewed-assent date, as applicable, and does not become retroactive merely because the original effective date remains unchanged.

A change will not retroactively alter a dispute for which a complete Notice of Dispute was received before the change. If we materially change Section 24, an existing user may reject that change by following the opt-out method within 30 days after notice; the prior arbitration terms, if any, will continue to govern that user.

27. General terms

These Terms, the applicable Order, and any Navigator Agreement are the entire contract for the covered subject matter. A Navigator Agreement controls for Navigator Professional Services, and an Order controls for its service-specific commercial terms. The Privacy Policy, Consumer Health Data Privacy Policy, and any HIPAA Notice of Privacy Practices are compliance notices rather than contractual warranties; each governs the information within its stated scope and preserves all nonwaivable rights and duties.

You may not assign or transfer your account or rights without our written consent. We may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or transfer of the Platform only if the assignee expressly assumes the applicable obligations in writing. We will provide legally required notice of a change in operator or contracting party. For services after the effective assignment, references to uTransplant, we, us, or our include the assuming assignee; an assignment does not reduce accrued rights or release Bridge Clinical Care PLLC except to the extent permitted by law and the disclosed transaction.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will remain effective. Failure to enforce a provision is not a waiver. Headings are for convenience. “Including” means “including without limitation.” Each uTransplant Party is an intended third-party beneficiary of Sections 21 through 25 and every other provision that expressly protects that party. No other person is a third-party beneficiary.

We are not responsible for delay or failure caused by events beyond reasonable control, including natural disaster, epidemic, labor disruption, utility or network failure, cyberattack, government action, or third-party service outage, but this does not excuse payment refunds or other remedies required by law.

28. Contact

Legal questions or Notices of Dispute: legal@utransplant.com
Trust and safety reports: trust@utransplant.com
General and cancellation requests: hello@utransplant.com

Bridge Clinical Care PLLC
Attn: uTransplant Legal
4513 Lincoln Ave, Suite 203C
Lisle, IL 60532
United States